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GDPR – Let’s make this simple & clear for you…
Here at MadHouse Publishing, we want to provide a simple and clear pathway of how your data is used with us, how it is stored and what we do with it. Below is this pathway for you to follow, however, our full Privacy, Cookie and Data Protection Policy can be found further below.
1. When you enquire, book a service or meet with us, you will provide some Personal Data to us. These can include:
Your full name
Your address
Your email address
Your contact phone number
Your place of work
Your position within your place of work
2. Why do we need this information?
MadHouse Publishing requires this information to process and handle your enquiry or booking. Without this information, your enquiry or booking cannot be handled and processed by us.
We utilise the data you provide to keep you up to date with our products and services along with promotions, competitions and any other legitimate interests.
3. Do we collect any other data about you?
Yes, we keep a record of your previous purchase history and we keep a record of services you have booked with us.
4. Why do we need to know your purchase history or use of our services?
Using this data we can improve not only the service we provide to you from the moment you enquire about a service and through to booking a service, but we can also improve the marketing information we provide to you by ensuring we provide marketing that is relevant and of legitimate interest.
5. Can I see the data you have about me?
Certainly – as is your right, you are able to request access to the personal data we hold and request access to the correction or erasure of such data. Please see below for further information on your legal rights.
MadHouse Publishings Privacy, Cookie and Data Protection Policy
Part 1: Personal information and privacy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By continuing to use our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.themadhousepublishing.co.uk, including any information you may provide through our site or when contacting us when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
By providing us with your data, you warrant to us that you are over 16 years of age.
Madhouse Publishing is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What data do we collect about you?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at office@themadhousepublishing.co.uk In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision-making or any type of automated profiling.
How we collect your personal data
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as your employer, analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Disclosures of your personal data.
We may have to share your personal data with the parties set out below:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
International transfers
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Some of our third-party service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information. Our system completes a backup every day. All backups older than 14 days will be automatically deleted.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights on the ICO website.
If you wish to exercise any of the rights set out above, please email us at office@themadhousepublishing.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Part 2: Cookies
About cookies
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
As a registered user cookie information may be used to automatically log you in to our website when revisiting, and provide us with a date of last entry. Overall, cookies must be enabled on your PC as the technology we use to log member sessions on our site is reliant on those privacy settings. The cookie entered onto your PC when visiting MadHouse Publishing is only able to be accessed by our site, and we cannot read any other cookies from other sites on your machine.
Cookies are either:
Cookies can also be categorised as follows:
Part 3: Information Commissioner’s Office
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would be grateful if you would contact us first if you have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at office@themadhousepublishing.co.uk or advising a member of the team during your next contact with us.
If you feel that your questions relating to our privacy policy have not been handled to your satisfaction you have the right to complain to the Information Commissioner’s Office.